The new RMA procedure for obtaining the authorization to return material is NOW ON..
With the attribution of an R M A number (Return Merchandise Authorization), Tecsystem authorizes the customer to return the product. The reasons for return can be:
1) return for repair
2) return for credit (*)
Thanks to the RMA number, company and customer can at any time identify the repair process and check the status.
(*) the return for credit is valid only for: functioning products, mistakenly purchased directly from Tecsystem, no later than 30 days from the date of shipment.
Customers who have purchased a Tecsystem product and who need to return the product for one of the reasons listed above.
The customer authorized will receive a confirmation email (like the one below); he must print it and apply it to the outside of the package with which he will send the material for repair.
ATTENTION: all returned materials must be accompanied by a transport document indicating the purpose.
Example of RMA authorization
For more information please contact us: firstname.lastname@example.org